Citizens Bank, National Association
Providence, RI · Owner: Citizens Financial Group, Inc.
$233B
total assets, June 30, 2026
$233B
total assets, June 30, 2026
Citizens Bank, National Association is a national bank based in Providence, RI, owned by Citizens Financial Group, Inc. (CFG). As of June 30, 2026 it held $232.5 billion in assets and $188.7 billion in deposits; assets were up 6.7% from a year before. It has 971 branches in 16 states.
Updated Oct 11, 2026 · numbers as of June 30, 2026
Total assets
$233B
+6.7% in a year · +2.4% in a quarter
Deposits
$189B
+5.6% in a year · +1.0% in a quarter
Loans
$149B
+5.5% in a year · +2.6% in a quarter
Profit so far
$1.1B
Jan 1 to Jun 30, 2026 · +27.1% in a year
Capital ratio
9.39%
-0.40 pts in a year
Return on assets
0.99%
+0.18 pts in a year
Facts
- Type
- National bank
- Head office
- 1 Citizens Plz, Providence, RI, 02903
- County
- Providence
- Holding company
- Citizens Financial Group, Inc. (CFG)
- Established
- May 13, 2005
- Employees
- 17,326
- Branches
- 971 in 16 states
- Website
- www.citizensbank.com
- Id
- b57957
Quarter by quarter
June 30, 2005 to June 30, 2026
Assets, deposits and loans
Each quarter end, US dollars
Profit by quarter
Net income of each quarter, the last 12
Ratios
Percent. Return on assets and net interest margin are yearly rates.
Branches
971 offices as of June 30, 2026, holding $188.7 billion in deposits
Branch map
Every branch, sized by its deposits
| State | Branches | Deposits | Share |
|---|---|---|---|
| Massachusetts | 179 | $59.3B | 31.4% |
| Pennsylvania | 213 | $34.9B | 18.5% |
| New York | 170 | $26.7B | 14.2% |
| Rhode Island | 52 | $16.2B | 8.6% |
| Ohio | 69 | $10.3B | 5.5% |
| New Hampshire | 40 | $8.9B | 4.7% |
| New Jersey | 107 | $8.9B | 4.7% |
| California | 6 | $8.6B | 4.6% |
| Michigan | 62 | $6.6B | 3.5% |
| Connecticut | 30 | $3.8B | 2.0% |
| Delaware | 17 | $1.7B | 0.9% |
| Florida | 8 | $1.5B | 0.8% |
The 12 states with the most deposits, of 16.
| Largest branches | Place | Deposits |
|---|---|---|
| Citizens Bank Of Massachusetts Branch | Boston, MA | $30.8B |
| 1835 Market Street Branch | Philadelphia, PA | $5.3B |
| 101 California Street Branch | San Francisco, CA | $5.0B |
| 1301 Avenue Of The Americas Branch | New York, NY | $4.5B |
| Citizens Bank, National Association (main office) | Providence, RI | $4.5B |
| East 9Th Street Branch | Cleveland, OH | $3.8B |
| Mill Valley Branch | Mill Valley, CA | $3.1B |
| Downtown Branch | Providence, RI | $2.5B |
| Citizens Bank New Hampshire Branch | Manchester, NH | $2.3B |
| 772 Boylston Branch | Boston, MA | $1.9B |
Consumer complaints
Complaints consumers sent about Citizens Financial Group, Inc., the owner of this bank, and its units, 12 months to Sep 2026
Last 12 months
2,160
+9.8% vs the 12 months before
Closed with relief
16.9%
Money back: 16.9%
Answered on time
100.0%
24 still in progress
Most common product
Bank accounts
53% of its complaints
Complaints per month
Hover a month for the count
By product
12 months to Sep 2026
| Top issues | Complaints | Share | Relief |
|---|---|---|---|
| Managing an account | 689 | 31.9% | 22.8% |
| Incorrect information on your report | 214 | 9.9% | 1.4% |
| Closing an account | 131 | 6.1% | 16.9% |
| Trouble during payment process | 114 | 5.3% | 7.1% |
| Problem with a lender or other company charging your account | 106 | 4.9% | 37.7% |
| Problem caused by your funds being low | 105 | 4.9% | 55.2% |
| Opening an account | 96 | 4.4% | 18.9% |
| Took or threatened to take negative or legal action | 78 | 3.6% | 0.0% |
Counted under Citizens Financial Group, Inc.. Counts depend on company size: large companies get more complaints. The newest month is partial. More in the CFG Risk & Compliance tab.
Related pages
Questions and answers
How big is Citizens Bank, National Association?
$232.5 billion in total assets and $188.7 billion in deposits as of June 30, 2026, with assets up 6.7% from a year before. Its loans were $149.2 billion.
How many branches does Citizens Bank, National Association have?
971 branches in 16 states as of June 30, 2026. The most deposits are in Massachusetts ($59.3 billion).
Is Citizens Bank, National Association profitable?
Yes: it earned $1.1 billion from January 1 to June 30, 2026 (up 27.1% from the same months a year before). Its return on assets was 0.99% a year; about 1% is typical.
Who owns Citizens Bank, National Association?
Citizens Bank, National Association is owned by Citizens Financial Group, Inc., its holding company, which is listed as CFG.
How many consumer complaints does Citizens Financial Group, Inc. get?
2,160 complaints in the 12 months to Sep 2026, up 9.8% from the 12 months before. 17% of closed complaints ended with relief, and 100.0% were answered on time.
Official public data from the reports every insured bank files each quarter. Profit so far runs from January 1 to the quarter end. Branch deposits are counted once a year, as of June 30. New quarters appear about two months after the quarter ends.