$26.5B
total assets, June 30, 2026
Customers Bank is a state member bank based in Malvern, PA, owned by Customers Bancorp, Inc. (CUBI). As of June 30, 2026 it held $26.5 billion in assets and $21.9 billion in deposits; assets were up 17.6% from a year before. It has 7 branches in 3 states.
Updated Oct 11, 2026 · numbers as of June 30, 2026
Total assets
$26.5B
+17.6% in a year · +2.5% in a quarter
Deposits
$21.9B
+14.7% in a year · +0.8% in a quarter
Loans
$18.0B
+16.9% in a year · +3.6% in a quarter
Profit so far
$147M
Jan 1 to Jun 30, 2026 · +85.0% in a year
Capital ratio
9.34%
+0.48 pts in a year
Return on assets
1.15%
+0.43 pts in a year
Facts
- Type
- State member bank
- Head office
- 40 General Warren Blvd, Malvern, PA, 19355
- County
- Chester
- Holding company
- Customers Bancorp, Inc. (CUBI)
- Established
- Jun 26, 1997
- Employees
- 883
- Branches
- 7 in 3 states
- Website
- www.customersbank.com
- Id
- b34444
Quarter by quarter
June 30, 1997 to June 30, 2026
Assets, deposits and loans
Each quarter end, US dollars
Profit by quarter
Net income of each quarter, the last 12
Ratios
Percent. Return on assets and net interest margin are yearly rates.
Branches
7 offices as of June 30, 2026, holding $21.9 billion in deposits
Branch map
Every branch, sized by its deposits
| State | Branches | Deposits | Share |
|---|---|---|---|
| New York | 1 | $12.1B | 55.1% |
| Pennsylvania | 5 | $8.9B | 40.8% |
| New Jersey | 1 | $884M | 4.0% |
| Largest branches | Place | Deposits |
|---|---|---|
| Ryebrook Branch | Rye Brook, NY | $12.1B |
| West Reading Branch | West Reading, PA | $8.3B |
| Hamilton Branch | Hamilton, NJ | $884M |
| Kimberton Branch | Phoenixville, PA | $214M |
| Doylestown Branch | Doylestown, PA | $204M |
| Berkshire Mall Branch | Wyomissing, PA | $177M |
| Customers Bank (main office) | Malvern, PA | $0 |
Consumer complaints
Complaints consumers sent about Customers Bancorp, Inc., the owner of this bank, and its units, 12 months to Sep 2026
Last 12 months
28
+47.4% vs the 12 months before
Closed with relief
8.7%
Money back: 0.0%
Answered on time
100.0%
5 still in progress
Most common product
Bank accounts
29% of its complaints
Complaints per month
Hover a month for the count
By product
12 months to Sep 2026
| Top issues | Complaints | Share | Relief |
|---|---|---|---|
| Attempts to collect debt not owed | 4 | 14.3% | 0.0% |
| Managing an account | 4 | 14.3% | 25.0% |
| Incorrect information on your report | 3 | 10.7% | 0.0% |
| Charged fees or interest you didn't expect | 3 | 10.7% | 0.0% |
| Other transaction problem | 3 | 10.7% | 0.0% |
| Closing an account | 2 | 7.1% | 50.0% |
| Unexpected fees | 2 | 7.1% | 0.0% |
| Fraud or scam | 1 | 3.6% | 0.0% |
Counted under Customers Bancorp, Inc. Counts depend on company size: large companies get more complaints. The newest month is partial. More in the CUBI Risk & Compliance tab.
Related pages
Questions and answers
How big is Customers Bank?
$26.5 billion in total assets and $21.9 billion in deposits as of June 30, 2026, with assets up 17.6% from a year before. Its loans were $18.0 billion.
How many branches does Customers Bank have?
7 branches in 3 states as of June 30, 2026. The most deposits are in New York ($12.1 billion).
Is Customers Bank profitable?
Yes: it earned $147.4 million from January 1 to June 30, 2026 (up 85.0% from the same months a year before). Its return on assets was 1.15% a year; about 1% is typical.
Who owns Customers Bank?
Customers Bank is owned by Customers Bancorp, Inc., its holding company, which is listed as CUBI.
How many consumer complaints does Customers Bancorp, Inc. get?
28 complaints in the 12 months to Sep 2026, up 47.4% from the 12 months before. 9% of closed complaints ended with relief, and 100.0% were answered on time.
Official public data from the reports every insured bank files each quarter. Profit so far runs from January 1 to the quarter end. Branch deposits are counted once a year, as of June 30. New quarters appear about two months after the quarter ends.