561422/Telemarketing Bureaus and Other Contact Centers
US businesses, employees and payroll, 2017 to 2023
345K
employees, 2023
345K
employees, 2023
In 2023, 3,106 US Telemarketing Bureaus and Other Contact Centers business locations employed 344,605 people and paid $13.4 billion in annual payroll, $38,867 per employee on average. Employment was down 10.7% from 2022. Texas had the most employees.
Updated Oct 9, 2026 · data year 2023
Business locations
3,106
-7.8% vs 2022
Employees
344,605
-10.7% vs 2022
Annual payroll
$13.4B
-2.4% vs 2022
Average pay
$38,867
+9.2% vs 2022
Over the years
United States, 2017 to 2023
Employees
Paid employees in mid-March
Business locations
Places with paid employees
By state
Employees of Telemarketing Bureaus and Other Contact Centers in each state, 2023
Employees by state
States with the most employees
Employees and the share of all the state's jobs
| State | Business locations | Employees | Average pay | Share of state jobs |
|---|---|---|---|---|
| Texas | 275 | 47,888 | $33,779 | 0.40% |
| Florida | 337 | 40,332 | $37,058 | 0.40% |
| Colorado | 68 | 18,974 | $28,398 | 0.74% |
| Arizona | 123 | 16,784 | $42,220 | 0.58% |
| Tennessee | 63 | 14,524 | $32,062 | 0.49% |
| California | 284 | 12,175 | $56,029 | 0.07% |
| New York | 152 | 12,159 | $61,012 | 0.14% |
| Ohio | 152 | 12,069 | $42,450 | 0.24% |
| Utah | 60 | 11,373 | $32,868 | 0.72% |
| Pennsylvania | 110 | 10,697 | $46,992 | 0.19% |
| Virginia | 72 | 9,749 | $43,674 | 0.27% |
| Georgia | 120 | 9,738 | $33,963 | 0.22% |
| Kentucky | 30 | 8,809 | $33,820 | 0.52% |
| Missouri | 99 | 8,472 | $39,551 | 0.32% |
| Michigan | 72 | 8,091 | $44,286 | 0.20% |
The 15 states with the most employees. Download the CSV for all 50.
Top metro areas
Metro and micro areas with the most Telemarketing Bureaus and Other Contact Centers employees, 2023
Metro areas with the most employees
| Metro area | Locations | Employees | Average pay |
|---|---|---|---|
| Denver-Aurora-Centennial, CO | 41 | 17,631 | $28,377 |
| Dallas-Fort Worth-Arlington, TX | 91 | 13,475 | $31,735 |
| Miami-Fort Lauderdale-West Palm Beach, FL | 142 | 11,386 | $46,625 |
| San Antonio-New Braunfels, TX | 37 | 8,538 | $34,593 |
| New York-Newark-Jersey City, NY-NJ | 139 | 8,117 | $64,628 |
| Orlando-Kissimmee-Sanford, FL | 48 | 7,605 | $32,272 |
| Phoenix-Mesa-Chandler, AZ | 97 | 7,433 | $54,419 |
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 61 | 7,136 | $58,833 |
| Las Vegas-Henderson-North Las Vegas, NV | 51 | 7,051 | $35,957 |
| Detroit-Warren-Dearborn, MI | 41 | 6,840 | $47,264 |
| Atlanta-Sandy Springs-Roswell, GA | 78 | 6,576 | $37,008 |
| Tucson, AZ | 17 | 5,676 | $29,975 |
| Austin-Round Rock-San Marcos, TX | 31 | 5,511 | $59,643 |
| Salt Lake City-Murray, UT | 20 | 5,121 | $41,292 |
| Los Angeles-Long Beach-Anaheim, CA | 116 | 4,800 | $52,302 |
Business size
US Telemarketing Bureaus and Other Contact Centers business locations by number of employees, 2023
Locations by size
| Employees | Locations | Share |
|---|---|---|
| Under 5 | 1,097 | 35.3% |
| 5 to 9 | 331 | 10.7% |
| 10 to 19 | 315 | 10.1% |
| 20 to 49 | 449 | 14.5% |
| 50 to 99 | 268 | 8.6% |
| 100 to 249 | 264 | 8.5% |
| 250 to 499 | 185 | 6.0% |
| 500 to 999 | 141 | 4.5% |
| 1,000 or more | 56 | 1.8% |
Related industries
The industries this code belongs to
Part of Administrative and Support and Waste Management and Remediation Services 56Administrative and Support Services 561Business Support Services 5614Telephone Call Centers 56142
Questions and answers
How many people work in Telemarketing Bureaus and Other Contact Centers in the US?
344,605 people worked at 3,106 US Telemarketing Bureaus and Other Contact Centers business locations in 2023, down 10.7% from 2022. That is 0.25% of all US private-sector employees.
What is the average pay in Telemarketing Bureaus and Other Contact Centers?
$38,867 a year per employee in 2023, from $13.4 billion in annual payroll (up 9.2% from 2022). The average across all US industries was $68,342.
Which state has the most Telemarketing Bureaus and Other Contact Centers jobs?
Texas had the most, with 47,888 employees in 2023, followed by Florida (40,332) and Colorado (18,974).
Which metro areas have the most Telemarketing Bureaus and Other Contact Centers jobs?
Denver-Aurora-Centennial, CO (17,631), Dallas-Fort Worth-Arlington, TX (13,475), Miami-Fort Lauderdale-West Palm Beach, FL (11,386) had the most Telemarketing Bureaus and Other Contact Centers employees in 2023.
Are most Telemarketing Bureaus and Other Contact Centers businesses small?
56.1% of the 3,106 Telemarketing Bureaus and Other Contact Centers business locations had fewer than 20 employees in 2023, and 197 had 500 or more.
Official US government statistics, published once a year. Business locations are places with paid employees; employees are counted in mid-March; payroll covers the whole year. Covers most private employers, not the self-employed, most government workers or farm workers on farms. * Less accurate: changed by 5% or more to protect privacy. Changes from the year before are shown only when both years use the same edition of the industry codes.