Ford Expedition, F-250 SD, F-350 SD, F-450 SD and 2 more (2018-2023): Equipment
Recall 23V420000 · Jun 9, 2023 · Ford Motor Company
691,133
vehicles affected
691,133
vehicles affected
Facts
- Recall number
- 23V420000
- Date
- Jun 9, 2023
- Maker
- Ford Motor Company
- Units affected
- 691,133
- Kind
- Vehicles
- Component
- Equipment > Other > Owners/service/other manual
- Model years
- 2018-2023
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
What can happen
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Recall repairs are free of charge.
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Vehicles covered
6 models, 32 model years in all
Related pages
Questions and answers
Which vehicles are in recall 23V420000?
6 models: Ford Expedition (2018-2023), Ford F-250 SD (2019-2023), Ford F-350 SD (2019-2023) and 3 more, about 691,133 vehicles in all.
What is the fix for recall 23V420000?
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
What can happen?
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.