Glaval BUS Apollo, Commute, Concorde II, Entourage and 5 more (2018-2019): Structure
Recall 19V824000 · Nov 18, 2019 · Forest River, Inc.
356
vehicles affected
356
vehicles affected
Facts
- Recall number
- 19V824000
- Date
- Nov 18, 2019
- Maker
- Forest River, Inc.
- Units affected
- 356
- Kind
- Vehicles
- Component
- Structure > Emergency > Escape/egress/exit
- Model years
- 2018-2019
- Started by
- The maker
- Hazard
- Injury
What is wrong
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
What can happen
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
The fix
Recall repairs are free of charge.
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
Vehicles covered
9 models, 18 model years in all
| Make | Model | Model years |
|---|---|---|
| Glaval Bus | Apollo | 2018-2019 |
| Glaval Bus | Commute | 2018-2019 |
| Glaval Bus | Concorde II | 2018-2019 |
| Glaval Bus | Entourage | 2018-2019 |
| Glaval Bus | Legacy | 2018-2019 |
| Glaval Bus | Primetime | 2018-2019 |
| Glaval Bus | Titan | 2018-2019 |
| Glaval Bus | Titan II Low Floor | 2018-2019 |
| Glaval Bus | Universal | 2018-2019 |
Related pages
Questions and answers
Which vehicles are in recall 19V824000?
9 models: Glaval Bus Apollo (2018-2019), Glaval Bus Commute (2018-2019), Glaval Bus Concorde II (2018-2019) and 6 more, about 356 vehicles in all.
What is the fix for recall 19V824000?
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
What can happen?
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.