Jeep Grand Cherokee, Grand Cherokee L (2023-2024): Seats
Recall 25V472000 · Jul 17, 2025 · Chrysler (FCA US, LLC)
121,398
vehicles affected
121,398
vehicles affected
Facts
- Recall number
- 25V472000
- Date
- Jul 17, 2025
- Maker
- Chrysler (FCA US, LLC)
- Units affected
- 121,398
- Kind
- Vehicles
- Component
- Seats > Mid/rear assembly > Head restraint
- Model years
- 2023-2024
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
What can happen
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The fix
Recall repairs are free of charge.
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Vehicles covered
2 models, 4 model years in all
| Make | Model | Model years |
|---|---|---|
| Jeep | Grand Cherokee | 2023-2024 |
| Jeep | Grand Cherokee L | 2023-2024 |
Related pages
Questions and answers
Which vehicles are in recall 25V472000?
2 models: Jeep Grand Cherokee (2023-2024), Jeep Grand Cherokee L (2023-2024), about 121,398 vehicles in all.
What is the fix for recall 25V472000?
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
What can happen?
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.