Keystone Arcadia, Cougar (2025): Trailer hitches
Recall 24V899000 · Nov 27, 2024 · Keystone RV Company
303
vehicles affected
303
vehicles affected
Facts
- Recall number
- 24V899000
- Date
- Nov 27, 2024
- Maker
- Keystone RV Company
- Units affected
- 303
- Kind
- Vehicles
- Component
- Trailer hitches > Fifth wheel assembly
- Model years
- 2025
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Keystone RV Company (Keystone) is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The pin box fasteners may have been improperly tightened.
What can happen
The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.
Vehicles covered
2 models, 2 model years in all
Related pages
Questions and answers
Which vehicles are in recall 24V899000?
2 models: Keystone Arcadia (2025), Keystone Cougar (2025), about 303 vehicles in all.
What is the fix for recall 24V899000?
Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.
What can happen?
The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.