MCI D4520, D45CRT, D45CRTLE, J3500 and 1 more (2025-2026): Equipment
Recall 25V457000 · Jul 8, 2025 · Motor Coach Industries
321
vehicles affected
321
vehicles affected
Facts
- Recall number
- 25V457000
- Date
- Jul 8, 2025
- Maker
- Motor Coach Industries
- Units affected
- 321
- Kind
- Vehicles
- Component
- Equipment > Other > Labels
- Model years
- 2025-2026
- Started by
- The maker
- Hazard
- Injury
What is wrong
Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
What can happen
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
The fix
Recall repairs are free of charge.
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Vehicles covered
5 models, 6 model years in all
Related pages
Questions and answers
Which vehicles are in recall 25V457000?
5 models: MCI D4520 (2025), MCI D45CRT (2025), MCI D45CRTLE (2025) and 2 more, about 321 vehicles in all.
What is the fix for recall 25V457000?
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
What can happen?
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.