MERCEDES-BENZ A 220, AMG A35, AMG C43, AMG C63 and 55 more (2017-2022): Electrical system
Recall 22V365000 · May 20, 2022 · Mercedes-Benz USA, LLC
242,722
vehicles affected
242,722
vehicles affected
Facts
- Recall number
- 22V365000
- Date
- May 20, 2022
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 242,722
- Kind
- Vehicles
- Component
- Electrical system > Software; Communication > Auto crash notification
- Model years
- 2017-2022
- Started by
- The maker
- Hazard
- Injury
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What can happen
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
Recall repairs are free of charge.
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Vehicles covered
59 models, 138 model years in all
40 of 59 models. Download the CSV for all of them.
Related pages
Questions and answers
Which vehicles are in recall 22V365000?
59 models: Mercedes-Benz A 220 (2019-2021), Mercedes-Benz Amg A35 (2020-2021), Mercedes-Benz Amg C43 (2019-2021) and 56 more, about 242,722 vehicles in all.
What is the fix for recall 22V365000?
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA.
What can happen?
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.