MERCEDES-BENZ AMG CLE53, CLE 300, CLE 450, E 350 and 1 more (2024): Equipment
Recall 24V688000 · Sep 13, 2024 · Mercedes-Benz USA, LLC
2,025
vehicles affected
2,025
vehicles affected
Facts
- Recall number
- 24V688000
- Date
- Sep 13, 2024
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 2,025
- Kind
- Vehicles
- Component
- Equipment > Electrical > Infotainment > Software; Parking brake > Electrical > Control module > Software; Back over prevention > Automatic system braking
- Model years
- 2024
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
What can happen
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Vehicles covered
5 models, 5 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Amg CLE53 | 2024 |
| Mercedes-Benz | Cle 300 | 2024 |
| Mercedes-Benz | Cle 450 | 2024 |
| Mercedes-Benz | E 350 | 2024 |
| Mercedes-Benz | E 450 | 2024 |
Related pages
Questions and answers
Which vehicles are in recall 24V688000?
5 models: Mercedes-Benz Amg CLE53 (2024), Mercedes-Benz Cle 300 (2024), Mercedes-Benz Cle 450 (2024) and 2 more, about 2,025 vehicles in all.
What is the fix for recall 24V688000?
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer.
What can happen?
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.