Mercedes Benz B-CLASS Electric; MERCEDES-BENZ AMG C63, AMG C63S, AMG CLA45 and 69 more (2013-2017): Communication
Recall 19V787000 · Nov 1, 2019 · Mercedes-Benz USA, LLC.
24,226
vehicles affected
24,226
vehicles affected
Facts
- Recall number
- 19V787000
- Date
- Nov 1, 2019
- Maker
- Mercedes-Benz USA, LLC.
- Units affected
- 24,226
- Kind
- Vehicles
- Component
- Communication
- Model years
- 2013-2017
- Started by
- The maker
- Hazard
- Injury
What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location.
What can happen
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The fix
Recall repairs are free of charge.
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Vehicles covered
73 models, 165 model years in all
40 of 73 models. Download the CSV for all of them.
Related pages
Questions and answers
Which vehicles are in recall 19V787000?
73 models: Mercedes Benz B-Class Electric (2014-2015), Mercedes-Benz Amg C63 (2013-2016), Mercedes-Benz Amg C63S (2015-2017) and 70 more, about 24,226 vehicles in all.
What is the fix for recall 19V787000?
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's.
What can happen?
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.