Mercedes Benz C 300 4MATIC; MERCEDES-BENZ AMG C43, AMG C63, AMG C63S and 8 more (2018-2019): Air bags
Recall 18V838000 · Nov 27, 2018 · Mercedes-Benz USA, LLC.
104,663
vehicles affected
104,663
vehicles affected
Facts
- Recall number
- 18V838000
- Date
- Nov 27, 2018
- Maker
- Mercedes-Benz USA, LLC.
- Units affected
- 104,663
- Kind
- Vehicles
- Component
- Air bags > Sensor > Occupant classification
- Model years
- 2018-2019
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.
What can happen
If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.
The fix
Recall repairs are free of charge.
MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.
Vehicles covered
12 models, 16 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes Benz | C 300 4MATIC | 2018 |
| Mercedes-Benz | Amg C43 | 2018 |
| Mercedes-Benz | Amg C63 | 2018 |
| Mercedes-Benz | Amg C63S | 2018 |
| Mercedes-Benz | Amg GLC43 | 2018-2019 |
| Mercedes-Benz | Amg GLC63 | 2018-2019 |
| Mercedes-Benz | Amg GLC63S | 2018-2019 |
| Mercedes-Benz | C 300 | 2018 |
| Mercedes-Benz | C 350 E | 2018 |
| Mercedes-Benz | GLC 300 | 2018-2019 |
| Mercedes-Benz | GLC 350 E | 2018 |
| Mercedes-Benz | GLC350E | 2019 |
Related pages
Questions and answers
Which vehicles are in recall 18V838000?
12 models: Mercedes Benz C 300 4MATIC (2018), Mercedes-Benz Amg C43 (2018), Mercedes-Benz Amg C63 (2018) and 9 more, about 104,663 vehicles in all.
What is the fix for recall 18V838000?
MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.
What can happen?
If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.