Cadillac CTS, SRX (2003-2014): Electrical system
Recall 14V394000 · Jul 2, 2014 · General Motors LLC
554,328
vehicles affected
554,328
vehicles affected
Facts
- Recall number
- 14V394000
- Date
- Jul 2, 2014
- Maker
- General Motors LLC
- Units affected
- 554,328
- Kind
- Vehicles
- Component
- Electrical system > Ignition
- Model years
- 2003-2014
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
What can happen
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
The fix
Recall repairs are free of charge.
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Vehicles covered
2 models, 15 model years in all
Related pages
Questions and answers
Which vehicles are in recall 14V394000?
2 models: Cadillac CTS (2003-2014), Cadillac SRX (2004-2006), about 554,328 vehicles in all.
What is the fix for recall 14V394000?
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
What can happen?
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.