MERCEDES-BENZ A 220, AMG A35, AMG C43, AMG C63 and 93 more (2016-2021): Electrical system
Recall 21V058000 · Feb 5, 2021 · Mercedes-Benz USA, LLC
1,292,258
vehicles affected
1,292,258
vehicles affected
Facts
- Recall number
- 21V058000
- Date
- Feb 5, 2021
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 1,292,258
- Kind
- Vehicles
- Component
- Electrical system > Software; Communication > Auto crash notification
- Model years
- 2016-2021
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What can happen
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The fix
Recall repairs are free of charge.
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Vehicles covered
97 models, 217 model years in all
40 of 97 models. Download the CSV for all of them.
Related pages
Questions and answers
Which vehicles are in recall 21V058000?
97 models: Mercedes-Benz A 220 (2019-2020), Mercedes-Benz Amg A35 (2020), Mercedes-Benz Amg C43 (2017-2021) and 94 more, about 1.29 million vehicles in all.
What is the fix for recall 21V058000?
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
What can happen?
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.