MERCEDES-BENZ A 220, AMG A35, AMG CLA35, AMG CLA45 and 31 more (2019-2021): Back over prevention
Recall 21V354000 · May 14, 2021 · Mercedes-Benz USA, LLC
343,191
vehicles affected
343,191
vehicles affected
Facts
- Recall number
- 21V354000
- Date
- May 14, 2021
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 343,191
- Kind
- Vehicles
- Component
- Back over prevention > Sensing system > Camera; Electrical system > Software
- Model years
- 2019-2021
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What can happen
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix
Recall repairs are free of charge.
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Vehicles covered
35 models, 48 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | A 220 | 2019-2021 |
| Mercedes-Benz | Amg A35 | 2020-2021 |
| Mercedes-Benz | Amg CLA35 | 2020-2021 |
| Mercedes-Benz | Amg CLA45 | 2020-2021 |
| Mercedes-Benz | Amg CLS53 | 2021 |
| Mercedes-Benz | Amg E53 | 2021 |
| Mercedes-Benz | Amg E63S | 2021 |
| Mercedes-Benz | Amg GLA35 | 2021 |
| Mercedes-Benz | Amg GLA45 | 2021 |
| Mercedes-Benz | Amg GLB35 | 2021 |
| Mercedes-Benz | Amg GLC43 | 2020-2021 |
| Mercedes-Benz | Amg GLC63 | 2020-2021 |
| Mercedes-Benz | Amg GLE53 | 2021 |
| Mercedes-Benz | Amg GLE63 S | 2021 |
| Mercedes-Benz | Amg GLS63 | 2021 |
| Mercedes-Benz | Amg GT43 | 2021 |
| Mercedes-Benz | Amg GT53 | 2021 |
| Mercedes-Benz | Amg GT63 | 2021 |
| Mercedes-Benz | Amg GT63S | 2021 |
| Mercedes-Benz | Cla 250 | 2020-2021 |
| Mercedes-Benz | CLS 450 | 2021 |
| Mercedes-Benz | E 350 | 2021 |
| Mercedes-Benz | E 450 | 2021 |
| Mercedes-Benz | Gla 250 | 2021 |
| Mercedes-Benz | GLB 250 | 2020-2021 |
| Mercedes-Benz | GLC 300 | 2020-2021 |
| Mercedes-Benz | GLC 350 E | 2020 |
| Mercedes-Benz | Gle 350 | 2020-2021 |
| Mercedes-Benz | Gle 450 | 2020-2021 |
| Mercedes-Benz | Gle 580 | 2020-2021 |
| Mercedes-Benz | GLS 450 | 2020 |
| Mercedes-Benz | GLS450 | 2021 |
| Mercedes-Benz | GLS580 | 2021 |
| Mercedes-Benz | GLS 580 4MATIC | 2020 |
| Mercedes-Benz | Maybach GLS600 | 2021 |
Related pages
Questions and answers
Which vehicles are in recall 21V354000?
35 models: Mercedes-Benz A 220 (2019-2021), Mercedes-Benz Amg A35 (2020-2021), Mercedes-Benz Amg CLA35 (2020-2021) and 32 more, about 343,191 vehicles in all.
What is the fix for recall 21V354000?
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
What can happen?
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.