MERCEDES-BENZ AMG EQE 53 4MATIC, AMG EQE SUV 53 4MATIC, AMG EQS 53 4MATIC, EQE 350 4MATIC and 12 more (2023-2025): Electrical system
Recall 24V372000 · May 28, 2024 · Mercedes-Benz USA, LLC
14,912
vehicles affected
14,912
vehicles affected
Facts
- Recall number
- 24V372000
- Date
- May 28, 2024
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 14,912
- Kind
- Vehicles
- Component
- Electrical system > Propulsion system > Traction battery > Management system/energy control module (bms/becm) > Software
- Model years
- 2023-2025
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
What can happen
A sudden loss of drive power increases the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Vehicles covered
16 models, 30 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Amg Eqe 53 4MATIC | 2024 |
| Mercedes-Benz | Amg Eqe SUV 53 4MATIC | 2024-2025 |
| Mercedes-Benz | Amg Eqs 53 4MATIC | 2024 |
| Mercedes-Benz | Eqe 350+ | 2024 |
| Mercedes-Benz | Eqe 350 4MATIC | 2024 |
| Mercedes-Benz | Eqe 500 | 2024 |
| Mercedes-Benz | Eqe SUV 350+ | 2023-2025 |
| Mercedes-Benz | Eqe SUV 350 4MATIC | 2023-2025 |
| Mercedes-Benz | Eqe SUV 500 4MATIC | 2023-2025 |
| Mercedes-Benz | Eqs 450+ | 2024 |
| Mercedes-Benz | Eqs 580 | 2024 |
| Mercedes-Benz | Eqs SUV 450+ | 2023-2025 |
| Mercedes-Benz | Eqs SUV 450 4MATIC | 2023-2025 |
| Mercedes-Benz | Eqs SUV 580 4MATIC | 2023-2025 |
| Mercedes-Benz | Redundant Eqs 450 | 2024 |
| Mercedes-Maybach | Eqs SUV 680 4MATIC | 2024-2025 |
Related pages
Questions and answers
Which vehicles are in recall 24V372000?
16 models: Mercedes-Benz Amg Eqe 53 4MATIC (2024), Mercedes-Benz Amg Eqe SUV 53 4MATIC (2024-2025), Mercedes-Benz Amg Eqs 53 4MATIC (2024) and 13 more, about 14,912 vehicles in all.
What is the fix for recall 24V372000?
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
What can happen?
A sudden loss of drive power increases the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.