MERCEDES-BENZ AMG EQS 53, EQS 450, EQS 450+, EQS 580 and 4 more (2022-2023): Electrical system
Recall 23V309000 · May 2, 2023 · Mercedes-Benz USA, LLC
3,828
vehicles affected
3,828
vehicles affected
Facts
- Recall number
- 23V309000
- Date
- May 2, 2023
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 3,828
- Kind
- Vehicles
- Component
- Electrical system > Propulsion system > Traction battery thermal > Management > Software
- Model years
- 2022-2023
- Started by
- The maker
- Hazard
- Injury
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
What can happen
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
The fix
Recall repairs are free of charge.
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Vehicles covered
8 models, 8 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Amg Eqs 53 | 2022 |
| Mercedes-Benz | Eqs 450 | 2022 |
| Mercedes-Benz | Eqs 450+ | 2022 |
| Mercedes-Benz | EQS450 | 2023 |
| Mercedes-Benz | Eqs 580 | 2022 |
| Mercedes-Benz | EQS580 | 2023 |
| Mercedes-Benz | Redundant Eqe 350 4MATIC | 2023 |
| Mercedes-Benz | S 580 E | 2023 |
Related pages
Questions and answers
Which vehicles are in recall 23V309000?
8 models: Mercedes-Benz Amg Eqs 53 (2022), Mercedes-Benz Eqs 450 (2022), Mercedes-Benz Eqs 450+ (2022) and 5 more, about 3,828 vehicles in all.
What is the fix for recall 23V309000?
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
What can happen?
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.