MERCEDES-BENZ S 500, S 580; MERCEDES-MAYBACH S 580 (2021): Communication
Recall 24V807000 · Oct 25, 2024 · Mercedes-Benz USA, LLC
21
vehicles affected
21
vehicles affected
Facts
- Recall number
- 24V807000
- Date
- Oct 25, 2024
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 21
- Kind
- Vehicles
- Component
- Communication > Auto crash notification; Electrical system > Software
- Model years
- 2021
- Started by
- The maker
- Hazard
- Injury
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
What can happen
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
The fix
Recall repairs are free of charge.
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Vehicles covered
3 models, 3 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | S 500 | 2021 |
| Mercedes-Benz | S 580 | 2021 |
| Mercedes-Maybach | S 580 | 2021 |
Related pages
Questions and answers
Which vehicles are in recall 24V807000?
3 models: Mercedes-Benz S 500 (2021), Mercedes-Benz S 580 (2021), Mercedes-Maybach S 580 (2021), about 21 vehicles in all.
What is the fix for recall 24V807000?
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
What can happen?
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.