NEW Flyer Xcelsior (2012-2025): Structure
Recall 25V542000 · Aug 22, 2025 · New Flyer of America, Inc.
2,354
vehicles affected
2,354
vehicles affected
Facts
- Recall number
- 25V542000
- Date
- Aug 22, 2025
- Maker
- New Flyer of America, Inc.
- Units affected
- 2,354
- Kind
- Vehicles
- Component
- Structure > Emergency > Escape/egress/exit
- Model years
- 2012-2025
- Started by
- The maker
- Hazard
- Injury
What is wrong
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
What can happen
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
The fix
Recall repairs are free of charge.
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Vehicles covered
1 model, 14 model years in all
| Make | Model | Model years |
|---|---|---|
| New Flyer | Xcelsior | 2012-2025 |
Related pages
Questions and answers
Which vehicles are in recall 25V542000?
1 model: New Flyer Xcelsior (2012-2025), about 2,354 vehicles in all.
What is the fix for recall 25V542000?
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
What can happen?
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.