Ford Explorer (2011-2013): Suspension
Recall 21V746000 · Sep 22, 2021 · Ford Motor Company
150,723
vehicles affected
150,723
vehicles affected
Facts
- Recall number
- 21V746000
- Date
- Sep 22, 2021
- Maker
- Ford Motor Company
- Units affected
- 150,723
- Kind
- Vehicles
- Component
- Suspension > Rear
- Model years
- 2011-2013
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
What can happen
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Vehicles covered
1 model, 3 model years in all
Related pages
Questions and answers
Which vehicles are in recall 21V746000?
1 model: Ford Explorer (2011-2013), about 150,723 vehicles in all.
What is the fix for recall 21V746000?
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March.
What can happen?
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.