Ford Explorer (2013-2017): Suspension
Recall 21V537000 · Jul 15, 2021 · Ford Motor Company
631,176
vehicles affected
631,176
vehicles affected
Facts
- Recall number
- 21V537000
- Date
- Jul 15, 2021
- Maker
- Ford Motor Company
- Units affected
- 631,176
- Kind
- Vehicles
- Component
- Suspension > Rear
- Model years
- 2013-2017
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
What can happen
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Vehicles covered
1 model, 5 model years in all
Related pages
Questions and answers
Which vehicles are in recall 21V537000?
1 model: Ford Explorer (2013-2017), about 631,176 vehicles in all.
What is the fix for recall 21V537000?
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September.
What can happen?
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.