Ford Explorer (2011-2019): Structure
Recall 24V031000 · Jan 19, 2024 · Ford Motor Company
1,889,110
vehicles affected
1,889,110
vehicles affected
Facts
- Recall number
- 24V031000
- Date
- Jan 19, 2024
- Maker
- Ford Motor Company
- Units affected
- 1,889,110
- Kind
- Vehicles
- Component
- Structure > Body > Roof and pillars
- Model years
- 2011-2019
- Started by
- The safety regulator
- Hazard
- Crash risk
What is wrong
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
What can happen
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Vehicles covered
1 model, 9 model years in all
Related pages
Questions and answers
Which vehicles are in recall 24V031000?
1 model: Ford Explorer (2011-2019), about 1.89 million vehicles in all.
What is the fix for recall 24V031000?
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at.
What can happen?
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.