MERCEDES-BENZ AMG C43, AMG C63, AMG CLA45, AMG GLA45 and 23 more (2014-2020): Structure
Recall 21V197000 · Mar 19, 2021 · Mercedes-Benz USA, LLC
15,096
vehicles affected
15,096
vehicles affected
Facts
- Recall number
- 21V197000
- Date
- Mar 19, 2021
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 15,096
- Kind
- Vehicles
- Component
- Structure > Body > Roof and pillars
- Model years
- 2014-2020
- Started by
- The safety regulator
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
What can happen
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Vehicles covered
27 models, 76 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Amg C43 | 2017-2020 |
| Mercedes-Benz | Amg C63 | 2015-2019 |
| Mercedes-Benz | Amg CLA45 | 2014-2018 |
| Mercedes-Benz | Amg GLA45 | 2015-2016 |
| Mercedes-Benz | Amg GLC43 | 2017-2019 |
| Mercedes-Benz | Amg GLC63 | 2018 |
| Mercedes-Benz | Amg GLE43 | 2017-2019 |
| Mercedes-Benz | Amg GLE63 | 2016-2019 |
| Mercedes-Benz | Amg S63 | 2014-2020 |
| Mercedes-Benz | Amg S65 | 2015 |
| Mercedes-Benz | C 300 | 2017-2020 |
| Mercedes-Benz | C300 | 2015-2016 |
| Mercedes-Benz | C 350 E | 2018 |
| Mercedes-Benz | C350E | 2016-2017 |
| Mercedes-Benz | C400 | 2015 |
| Mercedes-Benz | C450 | 2016 |
| Mercedes-Benz | Cla 250 | 2018-2019 |
| Mercedes-Benz | CLA250 | 2014-2017 |
| Mercedes-Benz | Gla 250 | 2015-2020 |
| Mercedes-Benz | GLC 300 | 2018-2020 |
| Mercedes-Benz | GLC300 | 2016-2017 |
| Mercedes-Benz | GLC350E | 2019 |
| Mercedes-Benz | GLE450 | 2016 |
| Mercedes-Benz | S 450 | 2018-2020 |
| Mercedes-Benz | S550 | 2014-2017 |
| Mercedes-Benz | S560 | 2018-2019 |
| Mercedes-Benz | S600 | 2015-2016 |
Related pages
Questions and answers
Which vehicles are in recall 21V197000?
27 models: Mercedes-Benz Amg C43 (2017-2020), Mercedes-Benz Amg C63 (2015-2019), Mercedes-Benz Amg CLA45 (2014-2018) and 24 more, about 15,096 vehicles in all.
What is the fix for recall 21V197000?
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer.
What can happen?
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.