MERCEDES-BENZ AMG C43, AMG C63, AMG CLA45, AMG GLA45 and 25 more (2014-2020): Structure
Recall 23V854000 · Dec 15, 2023 · Mercedes-Benz USA, LLC
2,976
vehicles affected
2,976
vehicles affected
Facts
- Recall number
- 23V854000
- Date
- Dec 15, 2023
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 2,976
- Kind
- Vehicles
- Component
- Structure > Body > Roof and pillars
- Model years
- 2014-2020
- Started by
- The safety regulator
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
What can happen
A detached roof panel can become a road hazard, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Vehicles covered
29 models, 71 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Amg C43 | 2017-2020 |
| Mercedes-Benz | Amg C63 | 2015-2020 |
| Mercedes-Benz | Amg CLA45 | 2014-2018 |
| Mercedes-Benz | Amg GLA45 | 2015 |
| Mercedes-Benz | Amg GLC43 | 2017-2019 |
| Mercedes-Benz | Amg GLC63 | 2019 |
| Mercedes-Benz | Amg GLE43 | 2017-2019 |
| Mercedes-Benz | Amg GLE63 | 2017-2019 |
| Mercedes-Benz | Amg S63 | 2014-2016 |
| Mercedes-Benz | Amg S65 | 2015 |
| Mercedes-Benz | C 300 | 2017-2020 |
| Mercedes-Benz | C300 | 2015-2016 |
| Mercedes-Benz | C 350 E | 2018 |
| Mercedes-Benz | C350E | 2016-2017 |
| Mercedes-Benz | C400 | 2015 |
| Mercedes-Benz | C450 | 2016 |
| Mercedes-Benz | Cla 250 | 2018-2019 |
| Mercedes-Benz | CLA250 | 2014-2017 |
| Mercedes-Benz | Gla 250 | 2015-2019 |
| Mercedes-Benz | GLC 300 | 2018-2020 |
| Mercedes-Benz | GLC300 | 2016-2017 |
| Mercedes-Benz | GLC 350 E | 2018 |
| Mercedes-Benz | GLC350E | 2019 |
| Mercedes-Benz | GLE450 | 2016 |
| Mercedes-Benz | Redundant S550E | 2015 |
| Mercedes-Benz | S550 | 2014-2017 |
| Mercedes-Benz | S550E | 2015 |
| Mercedes-Benz | S600 | 2015-2016 |
| Mercedes-Maybach | S 560 4MATIC | 2018-2020 |
Related pages
Questions and answers
Which vehicles are in recall 23V854000?
29 models: Mercedes-Benz Amg C43 (2017-2020), Mercedes-Benz Amg C63 (2015-2020), Mercedes-Benz Amg CLA45 (2014-2018) and 26 more, about 2,976 vehicles in all.
What is the fix for recall 23V854000?
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
What can happen?
A detached roof panel can become a road hazard, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.