MERCEDES-BENZ AMG E53, AMG E63, AMG GLC43, AMG GT53 and 20 more (2017-2021): Communication
Recall 21V072000 · Feb 12, 2021 · Mercedes-Benz USA, LLC
67
vehicles affected
67
vehicles affected
Facts
- Recall number
- 21V072000
- Date
- Feb 12, 2021
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 67
- Kind
- Vehicles
- Component
- Communication > Auto crash notification; Communication
- Model years
- 2017-2021
- Started by
- The maker
- Hazard
- Injury
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
What can happen
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
Recall repairs are free of charge.
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Vehicles covered
24 models, 37 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Amg E53 | 2020 |
| Mercedes-Benz | Amg E63 | 2018 |
| Mercedes-Benz | Amg GLC43 | 2019 |
| Mercedes-Benz | Amg GT53 | 2020 |
| Mercedes-Benz | Amg Gta | 2018 |
| Mercedes-Benz | C 300 | 2017-2019 |
| Mercedes-Benz | Cla 250 | 2018-2020 |
| Mercedes-Benz | CLA250 | 2017 |
| Mercedes-Benz | CLS 450 | 2020 |
| Mercedes-Benz | E 300 | 2018-2019 |
| Mercedes-Benz | E300 | 2017 |
| Mercedes-Benz | E 400 | 2018 |
| Mercedes-Benz | Gla 250 | 2017-2021 |
| Mercedes-Benz | GLC 300 | 2018-2021 |
| Mercedes-Benz | GLC300 | 2017 |
| Mercedes-Benz | GLC 350 | 2019 |
| Mercedes-Benz | Gle 350 | 2018 |
| Mercedes-Benz | GLE350 | 2017 |
| Mercedes-Benz | Gle 400 | 2019 |
| Mercedes-Benz | Gle 450 | 2020 |
| Mercedes-Benz | GLS450 | 2017 |
| Mercedes-Benz | S 450 | 2018 |
| Mercedes-Benz | S550 | 2017 |
| Mercedes-Benz | S560 | 2018-2019 |
Related pages
Questions and answers
Which vehicles are in recall 21V072000?
24 models: Mercedes-Benz Amg E53 (2020), Mercedes-Benz Amg E63 (2018), Mercedes-Benz Amg GLC43 (2019) and 21 more, about 67 vehicles in all.
What is the fix for recall 21V072000?
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this.
What can happen?
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.