MERCEDES-BENZ EQS 450, S 500 4MATIC, S 580 4MATIC (2022): Communication
Recall 21V00J000 · Dec 27, 2021 · Mercedes-Benz USA, LLC
1,239
vehicles affected
1,239
vehicles affected
Facts
- Recall number
- 21V00J000
- Date
- Dec 27, 2021
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 1,239
- Kind
- Vehicles
- Component
- Communication > Auto crash notification; Electrical system > Software
- Model years
- 2022
- Started by
- The maker
- Hazard
- Injury
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
What can happen
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
Recall repairs are free of charge.
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Vehicles covered
3 models, 3 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Eqs 450 | 2022 |
| Mercedes-Benz | S 500 4MATIC | 2022 |
| Mercedes-Benz | S 580 4MATIC | 2022 |
Related pages
Questions and answers
Which vehicles are in recall 21V00J000?
3 models: Mercedes-Benz Eqs 450 (2022), Mercedes-Benz S 500 4MATIC (2022), Mercedes-Benz S 580 4MATIC (2022), about 1,239 vehicles in all.
What is the fix for recall 21V00J000?
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
What can happen?
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.