Volvo BUS 9700 (2009-2021): Equipment adaptive/mobility
Recall 21V597000 · Aug 2, 2021 · Volvo Bus Corporation
266
vehicles affected
266
vehicles affected
Facts
- Recall number
- 21V597000
- Date
- Aug 2, 2021
- Maker
- Volvo Bus Corporation
- Units affected
- 266
- Kind
- Vehicles
- Component
- Equipment adaptive/mobility > Wheelchair lift/ramp
- Model years
- 2009-2021
- Started by
- The maker
- Hazard
- Injury
What is wrong
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
What can happen
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
The fix
Recall repairs are free of charge.
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Vehicles covered
1 model, 13 model years in all
Related pages
Questions and answers
Which vehicles are in recall 21V597000?
1 model: Volvo Bus 9700 (2009-2021), about 266 vehicles in all.
What is the fix for recall 21V597000?
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
What can happen?
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.