Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500 and 4 more (2019-2020): Back over prevention
Recall 21V077000 · Feb 17, 2021 · Daimler Vans USA, LLC
198
vehicles affected
198
vehicles affected
Facts
- Recall number
- 21V077000
- Date
- Feb 17, 2021
- Maker
- Daimler Vans USA, LLC
- Units affected
- 198
- Kind
- Vehicles
- Component
- Back over prevention > Sensing system > Camera
- Model years
- 2019-2020
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What can happen
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Vehicles covered
8 models, 16 model years in all
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 1500 | 2019-2020 |
| Freightliner | Sprinter 2500 | 2019-2020 |
| Freightliner | Sprinter 3500 | 2019-2020 |
| Freightliner | Sprinter 4500 | 2019-2020 |
| Mercedes-Benz | Sprinter 1500 | 2019-2020 |
| Mercedes-Benz | Sprinter 2500 | 2019-2020 |
| Mercedes-Benz | Sprinter 3500 | 2019-2020 |
| Mercedes-Benz | Sprinter 4500 | 2019-2020 |
Related pages
Questions and answers
Which vehicles are in recall 21V077000?
8 models: Freightliner Sprinter 1500 (2019-2020), Freightliner Sprinter 2500 (2019-2020), Freightliner Sprinter 3500 (2019-2020) and 5 more, about 198 vehicles in all.
What is the fix for recall 21V077000?
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
What can happen?
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.