MERCEDES-BENZ EQS 450, EQS 580, S 500 4MATIC, S 580 (2021-2022): Electrical system
Recall 21V931000 · Nov 29, 2021 · Mercedes-Benz USA, LLC
227
vehicles affected
227
vehicles affected
Facts
- Recall number
- 21V931000
- Date
- Nov 29, 2021
- Maker
- Mercedes-Benz USA, LLC
- Units affected
- 227
- Kind
- Vehicles
- Component
- Electrical system > Software
- Model years
- 2021-2022
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
What can happen
Driver distraction can increase the risk of a crash.
The fix
Recall repairs are free of charge.
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Vehicles covered
4 models, 4 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Eqs 450 | 2022 |
| Mercedes-Benz | Eqs 580 | 2022 |
| Mercedes-Benz | S 500 4MATIC | 2022 |
| Mercedes-Benz | S 580 | 2021 |
Related pages
Questions and answers
Which vehicles are in recall 21V931000?
4 models: Mercedes-Benz Eqs 450 (2022), Mercedes-Benz Eqs 580 (2022), Mercedes-Benz S 500 4MATIC (2022) and 1 more, about 227 vehicles in all.
What is the fix for recall 21V931000?
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at.
What can happen?
Driver distraction can increase the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.