MERCEDES-BENZ Metris, Sprinter 1500, Sprinter 2500, Sprinter 3500 and 1 more (2016-2020): Electrical system
Recall 21V055000 · Feb 5, 2021 · Daimler Vans USA, LLC
84,345
vehicles affected
84,345
vehicles affected
Facts
- Recall number
- 21V055000
- Date
- Feb 5, 2021
- Maker
- Daimler Vans USA, LLC
- Units affected
- 84,345
- Kind
- Vehicles
- Component
- Electrical system > Software
- Model years
- 2016-2020
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What can happen
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The fix
Recall repairs are free of charge.
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Vehicles covered
5 models, 13 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Metris | 2016-2020 |
| Mercedes-Benz | Sprinter 1500 | 2019-2020 |
| Mercedes-Benz | Sprinter 2500 | 2019-2020 |
| Mercedes-Benz | Sprinter 3500 | 2019-2020 |
| Mercedes-Benz | Sprinter 4500 | 2019-2020 |
Related pages
Questions and answers
Which vehicles are in recall 21V055000?
5 models: Mercedes-Benz Metris (2016-2020), Mercedes-Benz Sprinter 1500 (2019-2020), Mercedes-Benz Sprinter 2500 (2019-2020) and 2 more, about 84,345 vehicles in all.
What is the fix for recall 21V055000?
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
What can happen?
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.