Freightliner Sprinter 2500, Sprinter 3500; MERCEDES-BENZ Metris (2013-2016): Electrical system
Recall 17V272000 · Apr 21, 2017 · Daimler Vans USA, LLC
3
vehicles affected
3
vehicles affected
Facts
- Recall number
- 17V272000
- Date
- Apr 21, 2017
- Maker
- Daimler Vans USA, LLC
- Units affected
- 3
- Kind
- Vehicles
- Component
- Electrical system > Software
- Model years
- 2013-2016
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
What can happen
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
The fix
Recall repairs are free of charge.
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Vehicles covered
3 models, 5 model years in all
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 2500 | 2013-2014 |
| Freightliner | Sprinter 3500 | 2013-2014 |
| Mercedes-Benz | Metris | 2016 |
Related pages
Questions and answers
Which vehicles are in recall 17V272000?
3 models: Freightliner Sprinter 2500 (2013-2014), Freightliner Sprinter 3500 (2013-2014), Mercedes-Benz Metris (2016), about 3 vehicles in all.
What is the fix for recall 17V272000?
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
What can happen?
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.