Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500 and 4 more (2019-2020): Electrical system
Recall 21V972000 · Dec 15, 2021 · Daimler Vans USA, LLC
48,400
vehicles affected
48,400
vehicles affected
Facts
- Recall number
- 21V972000
- Date
- Dec 15, 2021
- Maker
- Daimler Vans USA, LLC
- Units affected
- 48,400
- Kind
- Vehicles
- Component
- Electrical system > Software
- Model years
- 2019-2020
- Started by
- The safety regulator
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
What can happen
Unintentional vehicle movement can increase the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Vehicles covered
8 models, 16 model years in all
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 1500 | 2019-2020 |
| Freightliner | Sprinter 2500 | 2019-2020 |
| Freightliner | Sprinter 3500 | 2019-2020 |
| Freightliner | Sprinter 4500 | 2019-2020 |
| Mercedes-Benz | Sprinter 1500 | 2019-2020 |
| Mercedes-Benz | Sprinter 2500 | 2019-2020 |
| Mercedes-Benz | Sprinter 3500 | 2019-2020 |
| Mercedes-Benz | Sprinter 4500 | 2019-2020 |
Related pages
Questions and answers
Which vehicles are in recall 21V972000?
8 models: Freightliner Sprinter 1500 (2019-2020), Freightliner Sprinter 2500 (2019-2020), Freightliner Sprinter 3500 (2019-2020) and 5 more, about 48,400 vehicles in all.
What is the fix for recall 21V972000?
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
What can happen?
Unintentional vehicle movement can increase the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.