Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500 and 4 more (2019-2022): Electrical system
Recall 23V204000 · Mar 24, 2023 · Daimler Vans USA, LLC
6,857
vehicles affected
6,857
vehicles affected
Facts
- Recall number
- 23V204000
- Date
- Mar 24, 2023
- Maker
- Daimler Vans USA, LLC
- Units affected
- 6,857
- Kind
- Vehicles
- Component
- Electrical system > Instrument cluster/panel
- Model years
- 2019-2022
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
What can happen
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Vehicles covered
8 models, 28 model years in all
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 1500 | 2019-2021 |
| Freightliner | Sprinter 2500 | 2019-2021 |
| Freightliner | Sprinter 3500 | 2019-2021 |
| Freightliner | Sprinter 4500 | 2019-2021 |
| Mercedes-Benz | Sprinter 1500 | 2019-2022 |
| Mercedes-Benz | Sprinter 2500 | 2019-2022 |
| Mercedes-Benz | Sprinter 3500 | 2019-2022 |
| Mercedes-Benz | Sprinter 4500 | 2019-2022 |
Related pages
Questions and answers
Which vehicles are in recall 23V204000?
8 models: Freightliner Sprinter 1500 (2019-2021), Freightliner Sprinter 2500 (2019-2021), Freightliner Sprinter 3500 (2019-2021) and 5 more, about 6,857 vehicles in all.
What is the fix for recall 23V204000?
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
What can happen?
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.