Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500 and 4 more (2019-2021): Electrical system
Recall 21V411000 · Jun 2, 2021 · Daimler Vans USA, LLC
33,437
vehicles affected
33,437
vehicles affected
Facts
- Recall number
- 21V411000
- Date
- Jun 2, 2021
- Maker
- Daimler Vans USA, LLC
- Units affected
- 33,437
- Kind
- Vehicles
- Component
- Electrical system > Software; Back over prevention > Display function
- Model years
- 2019-2021
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What can happen
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix
Recall repairs are free of charge.
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Vehicles covered
8 models, 24 model years in all
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 1500 | 2019-2021 |
| Freightliner | Sprinter 2500 | 2019-2021 |
| Freightliner | Sprinter 3500 | 2019-2021 |
| Freightliner | Sprinter 4500 | 2019-2021 |
| Mercedes-Benz | Sprinter 1500 | 2019-2021 |
| Mercedes-Benz | Sprinter 2500 | 2019-2021 |
| Mercedes-Benz | Sprinter 3500 | 2019-2021 |
| Mercedes-Benz | Sprinter 4500 | 2019-2021 |
Related pages
Questions and answers
Which vehicles are in recall 21V411000?
8 models: Freightliner Sprinter 1500 (2019-2021), Freightliner Sprinter 2500 (2019-2021), Freightliner Sprinter 3500 (2019-2021) and 5 more, about 33,437 vehicles in all.
What is the fix for recall 21V411000?
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
What can happen?
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.