Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500 and 5 more (2019-2021): Communication
Recall 22V360000 · May 20, 2022 · Daimler Vans USA, LLC
19,937
vehicles affected
19,937
vehicles affected
Facts
- Recall number
- 22V360000
- Date
- May 20, 2022
- Maker
- Daimler Vans USA, LLC
- Units affected
- 19,937
- Kind
- Vehicles
- Component
- Communication > Auto crash notification; Electrical system > Software
- Model years
- 2019-2021
- Started by
- The maker
- Hazard
- Injury
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What can happen
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
Recall repairs are free of charge.
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Vehicles covered
9 models, 27 model years in all
| Make | Model | Model years |
|---|---|---|
| Freightliner | Sprinter 1500 | 2019-2021 |
| Freightliner | Sprinter 2500 | 2019-2021 |
| Freightliner | Sprinter 3500 | 2019-2021 |
| Freightliner | Sprinter 4500 | 2019-2021 |
| Mercedes-Benz | Metris | 2019-2021 |
| Mercedes-Benz | Sprinter 1500 | 2019-2021 |
| Mercedes-Benz | Sprinter 2500 | 2019-2021 |
| Mercedes-Benz | Sprinter 3500 | 2019-2021 |
| Mercedes-Benz | Sprinter 4500 | 2019-2021 |
Related pages
Questions and answers
Which vehicles are in recall 22V360000?
9 models: Freightliner Sprinter 1500 (2019-2021), Freightliner Sprinter 2500 (2019-2021), Freightliner Sprinter 3500 (2019-2021) and 6 more, about 19,937 vehicles in all.
What is the fix for recall 22V360000?
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
What can happen?
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.