MERCEDES-BENZ Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500 (2019-2022): Electrical system
Recall 24V930000 · Dec 13, 2024 · Daimler Vans USA, LLC
697
vehicles affected
697
vehicles affected
Facts
- Recall number
- 24V930000
- Date
- Dec 13, 2024
- Maker
- Daimler Vans USA, LLC
- Units affected
- 697
- Kind
- Vehicles
- Component
- Electrical system > Instrument cluster/panel
- Model years
- 2019-2022
- Started by
- The maker
- Hazard
- Crash risk
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
What can happen
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Vehicles covered
4 models, 16 model years in all
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | Sprinter 1500 | 2019-2022 |
| Mercedes-Benz | Sprinter 2500 | 2019-2022 |
| Mercedes-Benz | Sprinter 3500 | 2019-2022 |
| Mercedes-Benz | Sprinter 4500 | 2019-2022 |
Related pages
Questions and answers
Which vehicles are in recall 24V930000?
4 models: Mercedes-Benz Sprinter 1500 (2019-2022), Mercedes-Benz Sprinter 2500 (2019-2022), Mercedes-Benz Sprinter 3500 (2019-2022) and 1 more, about 697 vehicles in all.
What is the fix for recall 24V930000?
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
What can happen?
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.